Refund Policy

1. Introduction

At IPTV Paris, we strive to ensure that our customers are satisfied with our services. This Refund Policy outlines the conditions under which you may request a refund for our IPTV services. By subscribing to and using our services, you agree to this Refund Policy.

2. Subscription and Payment

2.1 Subscription Fees

When you subscribe to IPTV Paris, you agree to pay the subscription fees and any applicable taxes as specified at the time of purchase. All subscription fees are charged in advance for the selected subscription period.

2.2 Payment Methods

We accept various payment methods, including credit cards and other payment options as indicated on our website. You agree to provide accurate and complete payment information and to promptly update this information if it changes.

3. Refund Eligibility

Refunds are granted under specific conditions as outlined below. Please read carefully to understand if you are eligible for a refund.

3.1 Technical Issues

If you experience technical issues that prevent you from accessing our services, you may be eligible for a refund, provided that:

  • You have reported the issue to our customer support team within 24 hours of experiencing the problem.
  • Our technical team has determined that the issue is caused by IPTV Paris and cannot be resolved within a reasonable time frame.

3.2 Service Non-Delivery

If you have paid for a subscription but did not receive access to the service, you may be eligible for a refund, provided that:

  • You contact our customer support team within 7 days of the payment date.
  • Our team verifies that the service was not delivered to your account.

3.3 Billing Errors

If you believe that you have been incorrectly charged, you may be eligible for a refund, provided that:

  • You contact our customer support team within 30 days of the billing error.
  • Our team verifies the billing error.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Change of Mind: If you change your mind after purchasing a subscription.
  • Partial Usage: If you have used the service for a portion of the subscription period and then decide to cancel.
  • Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
  • Incompatibility: If the service is incompatible with your device or internet connection, unless verified by our technical team as a technical issue caused by IPTV Paris.

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact our customer support team at refund@iptvparis.org. Include the following information in your request:

  • Your full name and email address associated with your account.
  • The reason for your refund request.
  • Any relevant details or evidence to support your request.

5.2 Refund Approval

Our customer support team will review your refund request and respond within 7 business days. If your refund is approved, the refund will be processed using the original payment method. Please allow up to 14 business days for the refund to appear in your account.

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